Shop🚚 Free shipping in Spain over 50 €★Delivery in 48 h★Producer honey, from field to jarApitourism🐝 Adults 25 € 40 € · Children 18 € 20 €★Saturdays at 10:00★4.9 on Google · 495 reviews
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La Nostra Mel
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Legal information

Shipping & returns

How we send you our honey and what happens if something goes wrong.

Last updated: 2 October 2026

At a glance

Shipping€5anywhere in Spain
Freefrom €50order value
CollectionFreeat La Nostra Mel, Pavia
Delivery24-72 hworking days, mainland Spain

Where we ship

We ship anywhere in Spain: mainland, the Balearic and Canary Islands, Ceuta and Melilla. For now we do not ship internationally.

Delivery times

We prepare orders within 1-2 working days. Once shipped, they usually arrive within 24-72 working hours in mainland Spain. Deliveries to the islands, Ceuta and Melilla may take a few days longer. We will email you when your order is on its way.

If you choose collection at La Nostra Mel, we will write to you when it is ready and arrange the handover.

If your parcel arrives damaged

We pack every jar carefully, but if anything arrives broken or damaged, send a photo to comercial@lanostramel.com within 48 hours of delivery. We will replace it or refund you, at no cost to you.

Returns and right of withdrawal

You have 14 calendar days from receiving your order to withdraw from the purchase without giving a reason, as long as the product is closed with its seal intact.

For hygiene and food safety reasons, and as permitted by article 103 of the Spanish General Law for the Protection of Consumers, we do not accept returns of:

  • Jars and food products that have been opened or unsealed.
  • Personalised or made-to-order products, such as jars for weddings, communions and christenings.

How to return an item

  1. Email comercial@lanostramel.com within the 14 days with your order number and the products you want to return. You can use this template: "I hereby give notice that I withdraw from the contract for the sale of the following goods:
    , order no. [number], received on [date]. Name, address and date."
  2. Send the products, closed and well packed, to C/ Afores s/n, 25213 Pavia (Lleida), Spain. Return shipping costs are paid by you, unless the product was faulty or we sent you the wrong item.
  3. Once we receive the parcel and check it is in good condition, we will refund the amount, including the original standard shipping, within 14 days at most, using the same payment method.

Guarantee

If a product does not match what you bought, you have the legal guarantee rights provided by law. Write to us and we will put it right.

Any questions?

Email us at comercial@lanostramel.com or call +34 621 292 359. We are a family business and we will answer you ourselves.